The purpose of a business, manufacturing organization or a company is to earn profits.
How do they earn profits consistently?
Profitable corporates have spent a lot of time, money and efforts to reach that stage.
A golden tip, for the corporates who want to earn more profits, is to implement the best practices of the profitable corporates.
“Consistently maintaining Good Quality” is one such best practice.
Many well-known manufacturers have had the bitter experience of recalling a particular model / brand from the market due to quality complaints.
Such moves cost a lot of money, and also affect the reputation of the manufacturers.
Quality Management Systems is the key to avoid such costly mistakes.
Maintaining a good quality management system (QMS) ensures the following:-
- Customer satisfaction
- Lower or nil rejection rates
- Lower consumer complaints
- Lower legal hassles related to compliance
- Higher reputation in the market
- Less wastage of resources
- Motivated employees
- Repeat sales
- Satisfied stakeholders &
- Higher profits
Now that we know the importance of Quality, let’s understand more about the same.
What is good quality?
Who decides the quality standards?
The answer, to such questions related to quality, is the organization known as
The International Organization for Standardization (ISO).
ISO, the International Organization for Standardization, is an independent, non-governmental organization, the members of which are the standards organizations of the 163 member countries.
It is the world’s largest developer of voluntary international standards, and facilitates world trade by providing common standards between nations. Over 20,000 standards have been set covering everything from manufactured products and technology, to food safety, agriculture and healthcare.
Use of the standards aids in the creation of products and services that are safe, reliable and of good quality. The standards help businesses increase productivity while minimizing errors and waste. By enabling products from different markets to be directly compared, they facilitate companies in entering new markets, and assist in the development of global trade on a fair basis. The standards also serve to safeguard consumers and the end-users of products and services, ensuring that certified products conform to the minimum standards set internationally.
Key principles in standard development
- ISO standards respond to a need in the market
ISO does not decide when to develop a new standard, but responds to a request from industry or other stakeholders such as consumer groups. Typically, an industry sector or group communicates the need for a standard to its national member, who then contacts ISO.
- ISO standards are based on global expert opinion
ISO standards are developed by groups of experts from all over the world, who are part of larger groups called technical committees. These experts negotiate all aspects of the standard, including its scope, key definitions and content.
- ISO standards are developed through a multi-stakeholder process
The technical committees are made up of experts not only from the relevant industry, but also from consumer associations, academia, NGOs and the government..
- ISO standards are based on a consensus
Developing ISO standards is a consensus-based approach, and comments from all stakeholders are taken into account.
Let us ensure the success of our organization by Implementing Quality Management System by getting ISO 9001:2015 certification.