Drawn upon nearly half a century of personal experience, the author offers a detailed guide to company - wide total quality control. What is it ? What can it do for your company? How do you get it started? How do you keep it going? What are the most common problems and how can they be solved?
This is a book for the chief executive officer as well as for the entry - level line worker. Each chapter is self - contained with matter - of - fact, and easy to - follow explanations that make it a pleasure to read no matter where you start.