CUSTOMER-DRIVEN SERVICES MANAGEMENT
Rs. 375.00 CUSTOMER-DRIVEN SERVICES MANAGEMENT Author: S BALACHANDRAN ISBN: 9780761932550 [Add to Cart] [View Cart] |
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Customer First: A Strategy For Quality Service Rs. 919.45 Denis Walker 1 Edn UKP 12.95 [Add to Cart] [View Cart] |
CRM at the Speed of Light,Second Edition
Rs. 395.00 23843 Author:Paul Greenberg ISBN :0070532508 [Add to Cart] [View Cart] |
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Measuring Customer Satisfaction: Development And Use Of Questionaires Rs. 1072.96 Bob E Hayes 1992 1 Edn USD 23.95 [Add to Cart] [View Cart] |
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Managing Customer Value: Creating Quality And Service That Customers Can Rs. 1476.16 Bradley Gale 1994 1 Edn USD 32.95 [Add to Cart] [View Cart] |
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Managing To Keep The Customer Rs. 1162.56 Desatnick 1 Edn USD 25.95 [Add to Cart] [View Cart] |
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Customer Focused Quality Rs. 851.20 Neal Mowery 1 Edn USD 19 [Add to Cart] [View Cart] |
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The Customer Is Always Right Rs. 445.76 Armen J.Kabodian 1 Edn USD 9.95 [Add to Cart] [View Cart] |
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Customer And Market-Driven Quality Management Rs. 295.00 Johnson A.Edosomwan 1 Edn INR 295 [Add to Cart] [View Cart] |
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Customer Driven Strategy Rs. 1252.16 Wallace 1992 1 Edn USD 27.95 [Add to Cart] [View Cart] |
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Measuring And Managing Customer Satisfaction Rs. 350.00 Kessler 1998 1 Edn INR 350 [Add to Cart] [View Cart] |
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The Customer is the Key: Gaining An Unbeatable Advantagethrough Customer Rs. 490.56 Milind M Lele 1 Edn USD 10.95 [Add to Cart] [View Cart] |
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What Customers Value Most: How To Achieve Business Transformation By Focusing Rs. 1252.16 Stanley Brown 1990 1 Edn USD 27.95 [Add to Cart] [View Cart] |
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Measuring Customer Satisfaction: Survey Design,Use,And Statistical Analysis Methods Rs. 1299.20 Bob Hayes 2 Edn USD 29 [Add to Cart] [View Cart] |
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Quality Function Deployment: Integrating Customer Requirements Into Product Design
Rs. 3077.00 Quality Function Deployment: Integrating Customer Requirements into Product Design Author: Yoji Akao List Price: £ 35.99 ISBN: 9781563273131 Yoji Akao 1990 1 Edn USD $85.00 [Add to Cart] [View Cart] |
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The Customer Is Boss Rs. 893.76 1 Edn USD 19.95 [Add to Cart] [View Cart] |
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Calming Upset Customers Rs. 490.56 Morgan 1995 1 Edn USD 10.95 [Add to Cart] [View Cart] |
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Telephone Courtesy & Customer Service Rs. 490.56 Finch 1995 1 Edn USD 10.95 [Add to Cart] [View Cart] |
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Quality Customer Service 3/E Rs. 490.56 Martin 1 Edn USD 10.95 [Add to Cart] [View Cart] |
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Twenty Ways To Improve Customer Service Rs. 624.96 Lloyd Finch 1 Edn USD 13.95 [Add to Cart] [View Cart] |
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Measuring Customer Satisfaction Rs. 490.56 Richard F Gerson 1 Edn USD 10.95 [Add to Cart] [View Cart] |
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Managing Quality Customer Service Rs. 490.56 Willaim B Martin 1 Edn USD 10.95 [Add to Cart] [View Cart] |
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Customer Retention Through Quality Leadership Rs. 893.76 Fliehman Deborah G. 1996 1 Edn USD 19.95 [Add to Cart] [View Cart] |
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Customer Integration: The Quality Function Deployment(Qfd) Leader'S Rs. 2016.00 Doug Daetz 1995 1 Edn USD 45 [Add to Cart] [View Cart] |
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Leadership Of Customer Driven TQM Rs. 2485.00 John Nicholas 1993 1 Edn UKP 35 [Add to Cart] [View Cart] |
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Delivering Quality Service: Balancing Customer Perceptions And Expectations Rs. 1568.00 Valarie A Zeithaml 1990 1 Edn USD 35 [Add to Cart] [View Cart] |
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Kaizen Strategies For Customer Care Rs. 525.00 Partricia Wellington 1997 1 Edn [Add to Cart] [View Cart] |
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Customer Responsive Management Rs. 1348.29 Davis 1996 1 Edn UKP 18.99 [Add to Cart] [View Cart] |
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Yield Management: Strategies For The Service Industries Rs. 1419.29 Yeomen 1997 1 Edn UKP 19.99 [Add to Cart] [View Cart] |
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Empowering Service Excellence: Beyond The Quick Fix Rs. 1206.29 Lashley 1997 1 Edn UKP 16.99 [Add to Cart] [View Cart] |
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Design & Management of Service Processes: Keeping customers for Life Rs. 2484.29 Rohit Ramaswamy 1996 1 Edn UKP 34.99 [Add to Cart] [View Cart] |
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Managing Service Companies : Strategies for Success Rs. 2271.29 Ken Irons 1993 1 Edn UKP 31.99 [Add to Cart] [View Cart] |
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The Saturn Difference: Creating Customer Loyalty in your Organisation Rs. 1207.50 Vicki Lenz 1999 1 Edn Original Price:USD $24.95(Approx.Rs.1207.50) [Add to Cart] [View Cart] |
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Best Practices In Customer Service Rs. 1789.76 Ron Zekme 1999 1 Edn USD 39.95 [Add to Cart] [View Cart] |
Managing and Motivating Contact Center Employees
Rs. 1750.00 Author(s):Malcolm Carlaw,Peggy Carlaw,Vasudha Deming,Kurt Friedmann ISBN : [Add to Cart] [View Cart] |
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Honoring The Customer Rs. 1117.76 March 1 Edn USD 24.95 [Add to Cart] [View Cart] |
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Customer Satisfaction Measurement: A Management Information System For Total Quality Rs. 1120.00 Sheree L.Marr 1 Edn USD 25 [Add to Cart] [View Cart] |
Customer Service Best Practices
Rs. 1295.00 25985 Author(s):Ron Zemke, John Woods [Add to Cart] [View Cart] |
50 Activities For Achieving Excellent Customer Service
Rs. 795.00 27060 Author(s) : Darry S. Doane, Rose D. Sloat Price : Rs 795.00 [Add to Cart] [View Cart] |
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Guide To TQM In Service Industries Rs. 1000.00 Kano 1996 1 Edn USD 25 [Add to Cart] [View Cart] |
The Customer Response Management Handbook
Rs. 1488.70 25710 Author:Darlene D.Richard Original Price: US $30.95(Approx.Rs.1488.70) [Add to Cart] [View Cart] |
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Managing Quality Customer Service Rs. 99.00 Author : Donald Hackett and Charles L. Martin Price : Rs 99.00 [Add to Cart] [View Cart] |
Applying English Grammar
Rs. 695.00 27544 Author : Caroline Coffin Ann Hewings Kieran O'Halloran Price : Rs 695.00 [Add to Cart] [View Cart] |
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Customer Culture Rs. 584.00 27513 Author : Michael D. Basch Price : US$11.95 (Approx 584.00) [Add to Cart] [View Cart] |
The Power of Corporate Communication
Rs. 250.00 27160 Author(s) : Paul A. Argenti & Janis Forman Price : Rs 250.00 [Add to Cart] [View Cart] |
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Total Customer Service Rs. 626.60 770 Author : William H. Davidow and Bro Uttal Price : US$ 13.00 (Approx Rs 626.6) [Add to Cart] [View Cart] |
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Customer Mania Rs. 680.40 27864 Author(s) : Ken Blanchard, Jim Ballard and Fred Finch Price : US$14.00(Approx Rs 680.4) [Add to Cart] [View Cart] |
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A Guide To Customer Service Skills For The Help Desk Professional, Second Edition Rs. 285.60 Author : Donna Knapp, Knapp Associates, Inc Price : US$6(Approx Rs 285.6) [Add to Cart] [View Cart] |
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Customer Service Nightmares Rs. 135.00 27377 Author : Nancy Friedman Price : Rs 135.00 [Add to Cart] [View Cart] |
An Aspirant's Guide To Call CentersRs. 225.00 27151 Author : Roma Chadha Price : Rs 225.00 [Along with CD] [Add to Cart] [View Cart] |
The Big Book of Customer Service Training Games
Rs. 350.00 The Big Book of Customer Service Training Games Authors: Carlaw, Peggy; Deming, Vasudha ISBN-13: 9780070590427 [Add to Cart] [View Cart] |
Raving Fans
Rs. 125.00 Raving Fans A Revolutionary Approach To Customer Service By Ken Blanchard, Sheldon Bowles ISBN No. 9780007252053 [Add to Cart] [View Cart] |
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Customer Management Excellence Rs. 2330.37 27205 Author:Mike Faulkner Price :US$47.95 (Approx. Rs2330.37) [Add to Cart] [View Cart] |
CREATING CUSTOMER DELIGHT
Rs. 225.00 CREATING CUSTOMER DELIGHT The How and Why of CRM Authors: RAKESH SETH KIRTI SETH ISBN 9780761932963 [Add to Cart] [View Cart] |
Customer Satisfaction Research Management, 1/e
Rs. 350.00 Customer Satisfaction Research Management, 1/e Authors : Derek R. Allen ISBN : 9788129711342 [Add to Cart] [View Cart] |