Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larsons approach is based on the seven key elements of Six Sigma:
Focus on customer satisfaction
Use of data and systems
Setting improvement goals
Team approach
Employee involvement
Defining roles
Personal growth
In Demystifying Six Sigma, Larson shows how this universally respected program can improve products, processes and services by moving it beyond the realm of manufacturing and service operations, applying its philosophy to the entire organization.
Highly readable and eminently practical, Demystifying Six Sigma demonstrates that this revolutionary management system is about total employee involvement, providing the tools and techniques needed to apply it across all departments.
Divides into three discrete sections, the book first shows how to establish an organization-wide culture embracing the mandates of the Six Sigma program, helping leaders and managers to foster among their employees a clear understanding of customer needs and what is required for success. Larson then presents his own unique and highly effective Continuous Improvement model, which can be used by all employees, bringing together manufacturing, administration and service operations. The final portion of the book tells managers what to expect during implementation, as well as methods for managing the change to the new system.