Out of the Crisis
Rs. 275.00
22644
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1986, Deming offers a theory of management based on his 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple direct language, he explains the principles of management transformation and how to apply them.
Table of Contents
About the Author
Preface
Acknowledgments
1. Chain Reaction: Quality, Productivity,Lower Costs, Capture the Market
2. Principles for Transformation of Western Management
3. Diseases and Obstacles
4. When? Mow Long?
5. Questions to Help Managers
6. Quality and the Consumer
7. Quality and Productivity in Service Organizations
8. Some New Principles of Training and Leadership
9. Operational Definitions, Conformance, Performance
10. Standards and Regulations
11. Common Causes and Special Causes of Improvement. Stable System.
12. More Examples of Improvement Downstream
13. Some Disappointments in Great Ideas
14. Two Reports to Management
15. Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product
16. Organization for Improvement of Quality and Productivity
17. Some Illustrations for Improvement of Living
18. Appendix: Transformation in Japan
Index
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