The Antidote introduces a revolutionary alternative to the outdated command-and-control structure that restricts so many companies. It’s called the transformational management system, and it involves everyone in the company squeezing out waste and creating value for your customers. With its roots in Toyota’s lean culture, the transformational management system helps enterprises of all sizes and shapes align work with strategies, discover the Voice of the Customer, develop game-changing products and services rapidly, and become innovative solutions providers. Sharma and Hourselt offer powerful techniques you can use to control costs and spur continuous growth, and they show you how to apply them through the examples of companies who have undergone sea-change behavior to reach market leadership. Companies that have traveled this transformational journey experience impressive results: Productivity up 15 percent, sales up 20 percent, profits up 25 percent, and 15 to 20 percent growth every year. They cut lead times by 90 percent and inventory by 50 percent, achievements that are just as relevant for service companies as they are for manufacturers. A passionate call to action, The Antidote describes the path business leaders can take today to meet increasingly complex business challenges and transform their organizations to create promising futures for themselves and their employees.