The three main features of the Japanese QC problem-solving approach are: 1. It adopts a particular way of looking at things that leads naturally to the solution of problems. 2. It uses a tried-and-tested problem-solving procedure that follows a set pattern. 3. It employs scientific methods to unravel complex problems. Thanks to powerful features like these, the QC problem-solving approach has achieved superlative results in every area of Total Quality Management. Drawing on real-life examples, this book clearly explains the QC problem-solving approach, how to promote problem-solving, and how to use QC tools. It is essential reading for all work-place leaders-from shop-floor supervisors and QC circle personnel to line managers and staff.