Step-by-step QFD: Customer-driven Product Design

Rs. 1295.00

This manual will be your guide for the journey through the design process, beginning with the murmurs of the customer and ending with increased market share. The book is primarily intended for three type of readers: people who are studying Quality Function Deployment (QFD) for the first time, practitioners in their first year of using QFD and organisations that are experiencing manufacturing difficulties. While the manual includes information for model upgrades, it focuses on new product design. Included in this manual are a number of features that enable readers to learn about QFD on their own, independent of a QFD course or seminar. The workshops, appendix and glossary function as guides, helping QFD students complete their journey toward a world-class product. Many journeys in our lives include resting places where we can stop while climbing a mountain and reap the benefits of the sights without going all the way to the highest peak. Similarly, Step-by-step QFD points out intermediate destinations where the QFD practiotioner may choose to pause and implement one aspect of QFD. Some readers may choose to terminate the QFD process after using only one tool; others may decide to complete the book and embark upon a more comprehensive QFD application. The author, Dr. John Terninko has taught QFD and Taguchi's philosophy to corporations in North America, Central America and Europe for 12 years and is the recipient of the 1985 Taguchi Award for promotion and application. He has integrated his diverse experience base (electrical engineering, operations research, organizational development, teaching and management consulting) to develop an approach to the problem solving required for QFD and utilising the synergy with Taguchi's philosophy. He has applied QFD to health care, the automotive industry, consumer products, service industries and durable products. He adapts the QFD process to suit the unique needs of each project.
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