Let'S Work Smarter, Not Harder

Rs. 1164.80

Making good organizations better and successful organizations superior often demands a change. How to excel at change is what this book is all about. Use the methods described to meet customer expectations and remove non-value added activities. You can learn through change how to reach superior levels of customer satisfaction by creating quality products and services, lowering costs, removing errors, and reducing cycle time. Why change is required and how to achieve change is discussed in detail. A glossary and industry examples are also included. BENEFITS Establish a foundation for change./Execute and maintain your change efforts./Drive organizational performance to new heights. CONTENTS Management Leadership/Cross-Functional Business Relationships/Customer - Supplier Relationships/Learning Teams: Crank Up Your Organization's Engine/Conducting an Organizational Self-Assessment/Building Shared Vision/Processes: Making Them Come Alive/Measurements and Feedback/Continuous Improvement in Daily Work/An Invitation /Glossary ABOUT THE AUTHOR Michael Caravatta specializes in consulting and training services for "Executing Change." His knowledge comes from three decades of hands-on experience as materials manager, quality assurance trainer, and internal management consultant at Tektronix, Inc. After leaving Tektronix, Inc., he became president of Caravatta & Associates. He has been involved in improving operations, profitability, and customer satisfaction in finance, administration, service, and manufacturing areas. Caravatta is an active member of the National Speakers Association, the Oregon Quality Initiative, the American Society for Quality Control, and is recognized in the 1997 directory of Who's Who in Executives and Professionals.
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