ISO 9000 Certification: Total Quality Management

Rs. 2016.00

Chart your way to TQM and ISO 9000 certification. Emphasizes the need for continuous process re-engineering through self-developed/self-directed systems in which process ownership is in the hands of the empowered workforce. Packed with roadmaps, charts, and checklists. A seven-step model for TQM and ISO certification.
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