Measuring Managing And Maximizing Performance
Rs. 1792.00
You do not need to be an exceptionally skilled technician or inspirational leader to improve your company's quality and productivity. The underlying principles are few and simple and will always produce rewarding results. You'll find them all in this book—aptly subtitled "What Every Manager Needs to Know About Quality and Productivity to Make Real Improvements in Performance." In nontechnical, jargon-free, practical terms you'll learn about the entire process of improving performance, from why and how the improvement process works to what must be done to begin and to sustain continuous improvement of performance. Providing a clear, integrated view of the improvement process, the book:
Emphasizes the critical role performance measurement plays in improving quality, both for managing operations and for motivating people
Addresses performance measurement as a specific management discipline
Includes a special analytical model for measuring the performance of any manufacturing, administrative, or service function
This is an ideal book for managers—from CEOs to department heads—who want to understand what Total Quality Management is all about and start using its principles to improve quality and productivity right away.
Contents:
The foundation for success
Productivity, quality, and performance
The relationship between performance measurement and performance management
Key performance factors
Measuring the performance of a production system
The simple truth about SQC
The right way to solve problems
Identifying opportunities
The importance of culture
Implementation
Managing performance
Applications
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