The Benchmarking Workbook: Adapting Best Practices For Performance Improvement
Rs. 1344.00
Benchmarking is an approach for infusing your company with process improvement information from other companies that have "got it right" in the areas critical to your business. Managers today need benchmarking to anticipate trends and maintain competitive advantage. This practical workbook shows you how to do your own benchmarking study.
Greg Watson, former director of corporate quality at Compaq, draws on his broad experience to provide a clear, 6-step process for carrying out a benchmarking study. A separate chapter is devoted to each step:
Planning the benchmarking study
Searching for appropriate benchmarking partners
Observing performance and practices and asking key questions of partners
Analyzing the resulting data
Adapting the information to your own process
Improving your process and planning the next stage
Watson's discussion includes a case study that takes you through each step of the benchmarking process. In the workbook's introduction, you'll learn about the benchmarking process and the various types of performance elements that can be measured. The workbook looks at the benchmarking team's activities, raises thought-provoking questions, and provides examples of how to use forms for a benchmarking study. Designed as a guide for the individual or team, it is written in an informal, accessible tone and includes 20 reproducible forms and examples and describes easy-to-use process tools. The book closes with an insightful discussion of how to follow up a benchmarking study.
Contents:
Benchmarking for continuous improvement
Introducing process benchmarking
Planning a benchmarking study
Searching for world-class processes
Observing best practices
Analyzing performance gaps
Adapting superior practices to your culture
Improving process performance
Seeking the horizon
[Add to Cart]
[View Cart]