“Daily Manangement” is the fundamental of TQM. Any organization, before it wishes to improve continually or wants to change innovatively, first needs to institutionalize proceses leading to long-term sustenance of its performance. Daily Management provides this solid foundation for sustenance to any organization. A Systematic deployment of Daily Management, therefore, needs a lot of sincere and continuous activities at all levels of the organization. However, since it cannot create a remarkably visible impact in the short term, many people, especially the top management, generally do not pay much attention to Daily Management; they pay more attention only to continual or innovative activities for big improvement.
In 2008, Tata Steel India operations won the Deming application prize. In the process to challenge the award, Tata Steel considerably improved many aspects of its processes and systems by deploying Daily Management. The mindset of its front-line workforce has especially changed remarkably.
To standardize the Daily Management deployment process(the “How” part) at all of its functions and locations and to communicate the same to all of its workforce, Pankaj Kumar and his team in the TQM department of Tata Steel has prepared a “Daily Management Workbook”, which forms the basis of this work. This book is for all those who want to improve their organization through applying Daily Management in the TQM way.