This user-friendly, hands-on book outlines the steps for teams and self-directed work groups to sue for creating detailed flowcharts of their existing processes. Charting or “mapping” a process is the single most valuable skill that teams can learn to help them improve work processes.
Written in simple and straightforward style, this book steers a team through specific exercises that are designed to teach anyone how to chart, understand, and improve work processes.Author Dianne Galloway leads teams through the steps of mapping workprocesses by showing all the paths and procedures that result in formalizing the actual flowchart. Instruction on how to document work processes – a requirement for ISO 9000 registration – is detailed. Graphics and illustrations are used to help the reader grasp the fundamentals of mapping and the focus it deserves, quickly.
Clear instructions and checklists show to select the process to be mapped, how to select the team, and when to schedule team activities and meetings. Chapter summaries reinforce key learning points. Once a map is created, the book describes 13 techniques for improving the process, using the complete map for future improvement activities.
A good map is the foundation for the continuous improvement efforts of any organization. Mapping work processes spells out the basics on how to begin to lay that groundwork.
ABOUT THE AUTHOR
Dianne Galloway is president and founder of Galloway Halff, A consulting firm dedicated to assisting organizations from both the public and private sectors to develop and implement effective training and learning strategies in the area of quality. Her expertise in management training for major corporations and the federal government paved the way for her to specialize` in the design, development, and delivery of training materials for quality.
A coauthor of numerous courseware titles, Galloway also wrote the book, learning to talk word processing (Englewood Cliffs N.J.: Prentice Hall, 1984). She holds degrees in education, human resource development, and management from San Diego State University and The George Washington University