For finance, healthcare, retail, logistics/supply chains, R&D, education,nonprofits... every nonmanufacturingorganization
Expertdeployment planning strategies, proven execution tactics
Methods,tools, and best practices—customized for nonmanufacturing organizations
Forevery Six Sigma implementer—frombeginners to leaders, champions, green belts, black belts, and master blackbelts
Coauthoredby Roger W. Hoerl, a leader in implementing Six Sigma quality for Jack Welch atGE
Nonmanufacturing organizations are rapidly discovering SixSigma’s immense potential to reduce costs, improve performance, growrevenue, strengthen focus, and empower people. To achieve these results in your organization, start right here. This book addresses every facet of deploying andsustaining Six Sigma “beyond the factory floor:” in finance,healthcare, retail, publishing, R&D, logistics... no matter whatkind of organization.
Drawing on new case studies,renowned practitioners Ronald Snee and Roger Hoerl cover up-front planning andstrategy... team building and executive sponsorship... project execution...methods, tools, and metrics... overcoming obstacles... and much more. Theiradvice and best practices can guide you through any stage of the process,whether you’re just starting out or extending an existing initiative.With their help, scores of world-class enterprises have delivered on thepromise of Six Sigma. With this book, you can, too.