The sixth edition of the Management and Control of Quality continues to embrace the fundamental principles and historical foundations of total quality and to promote high-performance management practices that are reflected in the Baldrige Criteria, while providing a foundation for understanding and applying Six Sigma. The significant changes for the new edition includes:
As in the previous edition, Part 1 introduces fundamentals, and Part 2 concentrates on the management system. However, part 3 has been refocused around Six Sigma and basic technical topics. The chapters in this section has been revised significantly, and new chapters on Six Sigma Principles and Design for Six Sigma have been added. The organization provides the instructor with considerable flexibility in focusing on both managerial and technical topics, for audiences ranging from undergraduate students, MBA students, or executives.
We have updated every chapter to reflect current thinking and practice, including many new and interesting Quality in Practice cases. Cases and wide variety of examples from organizations around the world emphasize the importance of quality in the global economy.