An important book which develops a systematic approach to purchasing and supplier quality management (PSQM)
Explains how to build a solid customer - supplier relationship
Presents methods for finding suppliers who will best align with the purchaser's organization (i.e. suppliers who are committed to a long term relationship as well as the continuous improvement process).
Puts forth methods involved in the purchaser/supplier continuing improvement process
Covers systems for prioritizing the deployment of commodities, products, services and suppliers
Presents a feedback mechanism that tracks supplier performance and ensures that plans are being followed
Explains the need for a PSQM system, shows how that system must become an integral part of any quality program in order that extended enterprise is successful
An essential resource for any organization committed to the successful implementation of TQM