While working in a certain company, you always run towards a particular target and in order to achieve the target you confine yourself to a certain discipline, a routine that needs to be followed. What if the target is upgraded? Will you still stick to the same routine? Will you or will you not improvise it?
If yes, then you just understood the difference between Daily Management and Policy Management. Because whenever you approach a new target or an upgraded version of the previous target it is necessary to modify the activities to acquire the desired results.
The difference between the two is explained in the form of a graph in the book “DAILY MANAGEMENT THE TQM WAY” authored by Yukihiro Ando and Pankaj Kumar.
When a Daily Management is practiced in a firm, a consistency is obtained in the quality of production with reduction in defects. Also while practising the same set of methods over and over again we’ll be able to arrive at stable and predictable operations. The other benefits of Daily Management are explained in the book.
WHAT IS MORE IMPORTANT? DAILY MANAGEMENT OR POLICY MANAGEMENT?
Whenever there is a comparison between two entities, the most common question we get which has more importance? The latter or the former?
The answer is both. In any management Daily Management is as important as Policy Management. The person who holds the importance of the two varies. For a Daily Management to continue effectively, the members of the team have to give it prime importance for example, in focussing on the consistency of the products’ quality, in making regular improvements if needed etc. Whereas the Senior Management has to take care of the Policy Management as they should deal with strategic issues.
However the author points out that the Senior Management in most companies are too busy to concentrate on Policy Management that they fail to upgrade their strategies. He also warns that such behaviour may lead them to grave danger in the long term.
RELATIONSHIP BETWEEN DAILY MANAGEMENT AND POLICY MANAGEMENT
The relationship between these two are explained in the form of a flow chart in this book where they prioritize the problems faced by a company in the form of minor and major problems. The chart also depicts the activities that need to be carried out by the entire company and the activities that must be carried out individually.
Policy Management activities include rotation of Plan-Do-Check-Act (PDCA) and the Daily Management activities include Standardize-Do-Check-Act (SDCA).
We may conclude that a proper discipline is necessary to achieve a result but one has to step out of the comfort zone to achieve greater ones.