The expression ‘offer products that satisfy customer requirements’ is not just about ethics, but is the key to survival for organizations today. Globalization and technological improvements have made it easy for customers to get what, how much they want ,whenever they want and of the quality they seek. Therefore, quality management has become integral to achieve stable growth.
However, despite the availability of a wide range of management tools such as TPM, JIT, Lean Production and 6-Sigma, implementation of quality management is not easy.
Therefore, it is time to rewrite management by Quality, to provide a systematic explanation of current TQM theory and practice. Although TQM itself has not changed greatly during the last decade, this edition aims to be a guide to directors and managers of companies outside Japan, to find out what it is all about. While TQM stresses more on practice than on theory, it is essential to understand it well in order to obtain reliable results. This book is expected to fulfil that purpose.
In this book Dr. Kume Begins by discussing the basics of quality, management and improvement, explains the concepts of TQM, and presents the elements of a TQM program. He describes how to actually introduce and develop TQM in a business, and the differences between quality management based on the ISO 9000 standards and TQM.
This book was originally written in Japanese and was translated into English by Professor Motwani. The aim of the author is to further the understanding of TQM, and spread it across the globe. This he does through case studies, tables and charts.
Why Quality Management
The Difficulties to overcome in quality management
- Basic Concepts
What is quality?
Quality control and Quality Management
The Role of Statistical Methods in Quality Control
- Evolution of Quality Management
Daily work Management
- The Thinking Behind TQM
What is TQM?
The Shared Principles of TQM
The Shared Language of TQM
- Activity elements in TQM
QC Circle Activities
Quality Education and Training,
Quality Diagnoses by Top Management
- Promoting TQM
Introducing and Promoting TQM
The Deming Prize
- ISO 9000 VS TQM
The Two Types of Quality Management
About the ISO 9000 standards
The ‘what’ and ‘how’ of Quality Management
- TQM Story
The YHP Story
The JATCO STORY
The Story of SRF
Appendix A List for Evaluating Quality Activities